A: Hello, my name is George. B: Hello, George. How can I help you? A: I'm trying to file a claim online, but I have questions. B: Okay, give me a moment and I'll go over there to help you. A: Hello again. Thanks for coming over. B: It's my pleasure. What are you having trouble with? A: It's this question here. I'm not sure what it is asking for. B: The system is asking for the reason you are no longer working. A: Does that make a difference? B: Yes it does. We review every person's case individually. A: My company went out of business. B: Then just put "Company out of business." You should be okay.