A: I need to cancel a reservation. B: Can you tell me the name the reservation is under? A: Sure! The reservation is under the name Carlos Jones. B: Can you please confirm your billing address? A: It's 116 Lighthouse Road in Boston. B: Did you want to reschedule the reservation? A: No, I need to cancel it outright. B: So I'm canceling the reservation from March 3 through 5th, correct? A: That is right. B: The cancelation will be subject to a $15 cancellation fee. A: No one told me that when I made the reservation. B: I'm sorry, sir. You can pay the cancellation fee or be charged for the full stay.
