A: I'm here for my appointment. B: What can I do for you today? A: I have an issue with my schedule. B: Tell me the problem. A: I have two classes on here that are at the same time. B: Oh, I see. A: Can you change that for me? B: Do you still want both classes? A: Yes, I would like to keep both classes. B: I'll try to change one to a different day. A: I would greatly appreciate that.