A: How may I help you? B: I need to return these books. A: What happened to this one? B: The cover came off. A: You're going to need to pay for the damage. B: How much are you talking? A: It's going to be five dollars. B: That's not bad at all. A: It really isn't. B: Here you go. A: Thank you very much. B: You're welcome. Have a nice day.