A: May I speak with the property manager, please? B: Hello, this is the property manager. How may I help you? A: During that horrible rainstorm last night, my roof began to leak. B: What room was the leak in? A: It was in our bedroom. B: Are you on the top floor, or is there another apartment above you? A: We are on the top floor. B: I will be sending someone out as soon as I can get hold of the roofer. Will you be home this morning? A: Yes, we will be in all morning. B: Fine. If you do end up going somewhere, we can just use our pass key.