A: I paid good money for this tour and would appreciate some help with some problems that have come up. B: I would like to help you smooth out any difficulties you are having. What can I help you with? A: This tour company can't seem to coordinate anything. We are always arriving after something is closed or get there when the guides for the site are on a break. B: We are trying to fix that. Are the accommodations to your liking? A: Our accommodations are pretty substandard. B: Is there anything in particular that is wrong with your room? A: The room smelled of smoke, even though it was supposed to be a nonsmoking room. B: You should not have to put up with that. Was the hotel restaurant good? A: Actually a few people from our group got sick, and everyone thinks it was from the bad dinner that we ate. B: Our tour company takes pride in providing excellent tours. Please let me offer you a free city tour and lunch as an apology.
