Making a complaint I’m sorry to say this but… I hate to tell you but… I’m angry about… I have a complaint to make… There seems to be a problem with… I’m afraid there is a slight problem with… Sorry to bother you but… I’m not satisfied with… Wouldn’t be a good idea to… There appears to be something wrong with… I was expecting… but… Sorry to bother you but… I want to complain about… I’m afraid I’ve got a complaint about… I have to make a complaint about… I don’t understand why… Excuse me but there is a problem… Would you mind…? Accepting a complaint I’m so sorry, but this will never happen again. I’m sorry, we promise never to make the same mistake again. I can’t tell you how sorry I am. I wish I never happened. Rejecting a complaint Sorry, there is nothing we can do about it. Sorry but it’s not our fault. I’m afraid there isn’t much we can do about it.
