Giving bad news: I’m afraid I’ve got some bad news for you… I’m so sorry but… I’m sorry to have to tell you that … I know this isn’t what you want to hear but… I’m afraid to inform you of … It is my unfortunate duty to tell you that … I really feel bad to have to say this, but … I really don’t know how to say it, but … Responding to bad news: I’m sorry to hear that… You must be feeling terrible … That’s awful! Too bad! Poor you! Please, accept my deepest sympathy. Anytime you need to talk, just call me … If there’s anything I can do, just let me know…