A: Hello, how can I help you? B: I'm calling about your delivery service. A: What seems to be the problem? B: The delivery was scheduled to arrive over an hour ago. A: Your cake has not arrived? B: No, and I am very disappointed. A: I'm sorry about that; we're a bit behind schedule. B: You know I needed that cake an hour ago. A: I understand. I'm sorry for the inconvenience. B: Will the delivery man be here soon? A: Yes, he will. And he will refund you the delivery fee. B: Alright. Thank you.
