A: Excuse me; I'd like to use the warranty on my phone. B: What do you mean use the warranty? A: The warranty promises a new phone if this one breaks. B: Did something happen to it? A: I dropped it and the screen cracked very badly. B: It says here that your warranty has expired. A: What! That can't be true! B: I'm afraid it was only good for a year, sir. A: What am I supposed to do with a busted phone? B: Well, if you trade it in, you'll get a discount. A: Well, I suppose it won't hurt. B: I suggest you buy a longer warranty on this one, sir.