A: The floor to my apartment is badly damaged. B: I'm sorry to hear that. How bad is it? A: It's practically falling apart. B: Did some kind of accident cause this? A: None that I could've made. I think your previous tenant might have caused this. B: That makes sense. He took poor care of the apartment. A: I could see that myself. B: I'll have that fixed as soon as possible. A: If it's not too much trouble, may I request one more thing? B: Is there anything else wrong in the apartment? A: It's just my bedroom window. I can't seem to get it open. B: I'll have that window taken care of as well.