A: How may I help you? B: I couldn't find the book I was looking for. A: Have you checked the database? B: I checked. A: Was it on the shelf? B: It should have been, but it wasn't. A: Maybe someone took it. B: Will you be getting another copy anytime soon? A: I'm sure we will. B: Would you be able to reserve it for me? A: I sure will. B: Thank you very much.