A: There's a problem with my credit card. B: Tell me what the problem is. A: A charge came up on my bill that I didn't make. B: What was the charge for? A: The charge was for a $350 purse, but I did not buy it. B: Are you sure that you didn't make that purchase? A: I would know if I bought something that expensive. B: I apologize. What day was this purchase made? A: It was bought on November 12th at 3:15 pm, while I was at work. B: All right, we'll do an investigation. A: Until this investigation is finished, will I have to pay for the charge? B: No, you don't. We'll take care of it.
