A: I have a problem with my credit card. B: What's wrong with it? A: There is a charge on my card that I didn't make. B: Can you tell me what the charge was? A: It's for a purse that cost $350. B: Are you positive that you didn't buy the purse? A: I can't even afford a purse that expensive. B: I'm very sorry. When was this purchase made? A: I was at work, but the purchase was made at 3:15 on November 12th. B: We're going to investigate this claim. A: Do I have to pay for this charge? B: You won't have to pay for anything.