A: Pardon me. May I ask you a question? B: Of course. How can I help you? A: I opened this DVD. Can I still return it? B: No problem. May I have your receipt? A: Here you go. B: Oh, it looks like you bought this more than 30 days ago. A: Can't you bend the rules just a little bit? B: I'm sorry. A: You just lost yourself another customer. B: Don't get mad at me, please. I don't make the rules.
