A: How may I help you? B: I'm having a problem. A: What is it? B: I apparently owe some fees, but I never got the bank statement. A: I do apologize for that. B: My fees went up, but I didn't even know I had fees to pay. A: I see your problem. B: What are you going to do about it? A: I will cancel the fees you owe. B: I don't have to pay any fees? A: You'll only have to pay the initial fee. B: That's fine. I appreciate your help.
