A: What can I do for you? B: I have a serious problem. A: Explain it to me. B: I never got a bank statement for fees that I owe. A: I'm sorry, but I guess we didn't send a statement out. B: My fees increased, because I didn't know about my fees. A: I see where that is a problem. B: Can you fix it? A: I will cancel the fees that you owe. B: You're canceling all the fees? A: You still need to pay the initial fee. B: That'll be fine.
