A: May I help you? B: I have a problem. A: What's your problem? B: I owe fees, but a bank statement never came in the mail about it. A: I apologize for the inconvenience. B: I have no idea about the fee, so my fees went up. A: I understand your problem. B: Will you be able to solve my problem? A: I'm going to cancel the fees you owe. B: So, I don't have to pay any of it? A: The initial fee still must be paid. B: That's fabulous. Thank you very much.
