A: What can I do for you today? B: I have an issue. A: What is your problem? B: There were charges on my debit card that I never made. A: Do you have a statement for your debit card? B: I do. A: Which charges are you talking about? B: It's the last four charges. A: We're going to have to do an investigation. B: Is that going to take long? A: I'm not sure, but in the meantime we will freeze these charges. B: That's wonderful. Thank you.
