A: How may I help you? B: I'm having a problem. A: What problem are you having? B: There have been charges made on my debit card that I didn't make. A: Do you have the statement for your card? B: Here it is. A: What are the charges you're referring to? B: The last four charges on the page. A: I'm afraid we're going to have to investigate these charges. B: How long will an investigation take? A: I honestly don't know, but we will freeze payment on these charges. B: That sounds absolutely fantastic.
