A: How may I help you? B: I need to ask you something about my insurance. A: What's your question? B: Did you make any changes to my insurance? A: What kind of changes are you referring to? B: My premium isn't the same. A: Is there a problem with your premium? B: Did you guys raise my premium? A: Yes, we did go up on the premiums. B: Why wasn't I told of this change? A: I apologize, and next time we will make sure to let you know. B: I'd appreciate that.
