A: What can I do for you today? B: I am inquiring about my insurance. A: What do you need to know? B: I think my insurance was changed. A: What changes were made? B: I think there's a problem with my premium. A: What's wrong with it? B: It's higher than it was before. A: I believe that the premiums did go up. B: It would have been nice if I was notified of this. A: I'm sorry about the inconvenience, and we'll notify you next time. B: That would be nice.
