A: What do you need? B: I have a question about my insurance. A: What are you wondering about? B: Were there any changes to my insurance? A: What do you think was changed? B: My premium is different. A: What's the problem? B: I think that my premium went up. A: We have raised the premiums. B: You guys didn't think to notify everyone? A: Next time we'll call and let you know. B: Thanks for the favor.