A: I would like to speak with Ryan. B: This is Ryan. How may I help you? A: Ryan, this is Malia, and I am afraid that I am feeling a bit under the weather. B: Do you know what the problem is? A: I have a horrible rash from poison oak. B: Have you had it a long time? A: The doctor said that I probably have had it a few days. B: Have you been using anything for it? A: I bought some over-the-counter lotion, and I am taking an antihistamine. B: That will probably take care of your symptoms. I'll see you tomorrow.