A: You promised me the supplies would be in today and now you say they aren't here? B: They said they had part of the order, but the rest won't be available until later. A: I guess that's it then, when will you be able to get the rest? B: I am not sure. A: I am not convinced that will work for me, what now? B: I could order them from another supplier as a back-up. A: That is a good plan. B: Good! I will call you later this afternoon and let you know when your supplies will arrive. A: I appreciate you staying on it. B: We appreciate your business and aim to please.