A: So tell me again, why couldn't you get the supplies I ordered? B: Well I ordered them when you asked, but the supplier said they might need to back order them. A: When do you think they will finally arrive? B: I think maybe by Tuesday. A: If they don't arrive by then, what are our options? B: I could try another supplier down the street. A: That would work for me. B: OK, I will stay on it and let you know how it's going. A: Thank you for taking care of the problem. B: Thank you for your business. We appreciate you as a client.