A: I want to change rooms. In fact, I want a refund for tonight! B: And the problem is, sir? A: Cockroaches have taken over my room! B: My apologies, sir. We'll give you a new room and refund the value of your current room. A: Thank you. I want to continue to be able to recommend this hotel to others. B: We always try to serve our guests in the most agreeable way possible.
