A: I want to change rooms immediately, plus a refund for tonight. B: I'm sorry, sir. Exactly what is the problem? A: I'm knee-deep in cockroaches! B: I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also. A: Thank you. I'm glad that this hotel strives to keep its reputation intact. B: Sir, we always try to please our guests.
