A: I want to change rooms. In fact, I want a refund for tonight! B: If you tell me the exact problem, I can be more helpful. A: Cockroaches have declared war on my room! B: Allow me to apologize. I'll give you another room right now, and a full refund for tonight. A: Thank you for not asking me to collect the roaches in a jar as evidence. B: Sir, only your mother wants to please you more than we do.