A: I need to cancel my reservation. I have personal matters that need fixing. B: That's not a problem. Just give me your name, phone number, and date of visit. A: Rudy Randolph, 818-555-1234, April 9 through 15. B: I see your info here on the screen. I'll hit just one button, sir, and you're cancelled. A: Thank you. I'm glad that wasn't too much of a bother. B: It's a pleasure.
