A: My wife is sick, so I have to cancel a reservation I made. B: If you'll just give me your name, phone, and date of visit, I can cancel your reservation. A: I'm Rudy Randolph at 818-555-1234, April ninth to the fifteenth. B: Mr. Randolph. Okay, one second, sir, and there you go. Your reservation is now cancelled. A: I wish everything in life was so simple, thank you. B: Not a problem, sir. Please remember us in the future.