A: I hate to do this, but I've got to cancel a reservation I made earlier this week. B: All I need is your name, phone, and reservation date. A: My name is Rudy Randolph. I'm at 818-555-1234. The reservation was for April 9. B: Randolph, Rudy. Let me hit one button, sir, and now your reservation is cancelled. A: Thank you. I'll make another reservation as soon as I can. B: It's been my pleasure to help you.
