A: Can you give me a little help, please? B: That's what I'm here for. A: Can I return this DVD even though I already opened it? B: That won't be a problem if you have your receipt. A: It's right here in my wallet. B: Oh, the date on the receipt says that you bought it too long ago to return it. A: But aren't there any exceptions? B: If I make an exception for you, I have to do it for everyone. A: How do you expect to keep loyal customers? B: I wish I could help you, but I didn't make the rules.