A: I'm having a problem. B: What can I help you with? A: I was supposed to have my mattress delivered today. B: Was there a problem with the delivery? A: The delivery people were four hours late. B: I do apologize. A: Since I had to wait for them, I was late for work. B: I am really sorry about that. A: I need my money back. B: I can do that for you. That won't be a problem. A: I know it shouldn't be a problem. B: I'm getting your money right now.
