A: My amenities bill says that I owe $10 for a movie, but I never ordered one. B: Let's see. It says that you were charged Monday at 9:00 p.m. for the movie "Titanic." A: That's absolutely wrong! I was out exploring the city Monday night. B: Okay, let me see what I can do. A: Thank you. I didn't think it would be this simple. B: I can take the $10 off your bill, but I need to charge you $2 for the service. A: Are you serious? I have to pay $2 for a movie I never watched? B: Unfortunately, sir, it's how the computer is programmed. A: This is outrageous! I'm never coming back to this hotel again! B: I'm sorry, sir. Perhaps you'd like to write a letter to headquarters.
