A: I just discovered that I owe $10 for a movie that I never ordered. B: Let me check, sir. You were charged for watching "Titanic" Monday night. A: That is absolutely incorrect! I was out on the town Monday night. B: Okay, sir, bear with me a moment. A: Thank you for taking my word over the computer's word. B: One slight problem, sir. I need to charge you $2 to remove this error from your file. A: You can't be serious. You're making me pay $2 for a movie I never watched? B: I feel your pain, sir. A: Absolutely unbelievable! You people should be ashamed of yourselves. B: I agree with you, sir, but all I do is work here.