A: Why am I being charged $10 for a movie that I never ordered? B: Sir, according to your file, you spent Monday evening watching "Titanic." A: The file is wrong. I was at a great concert that night. B: Well, this wouldn't be the first time that a file was wrong. Just a moment, please. A: Thank you for taking care of it so quickly. B: Sir, when I deleted the $10, the program automatically added a $2 service charge. A: You can't do that! You can't charge me for a mistake that you made! B: Sometimes you can't win for losing, sir. A: Now I've seen it all! What a rip-off this place is! B: I don't blame you, sir. Two dollars is a lot of money.
